Shipping policy

Shipping Policy

Thank you for shopping with Luna & Grace Co. Please review our shipping and fulfillment information before placing your order.

Processing Times

All products are prepared, packaged, and fulfilled in small batches. Our standard processing time is 5–10 business days unless otherwise stated.

Please note that Fridays through Mondays and observed holidays are not included in our processing timeframe. Processing times may also be extended during sales, product launches, holidays, or periods of increased order volume.

Processing time is separate from shipping transit time. Once your order has been fulfilled, additional time is required for the shipping carrier to deliver your package.

Local Pickup

Local pickup is available for customers who select the Local Pickup option at checkout.

Pickup orders are subject to the same standard 5–10 business day processing timeframe as shipped orders unless otherwise stated. Selecting local pickup does not expedite or prioritize an order.

You will receive a notification when your order is ready for pickup. Please do not arrive for pickup before receiving this notification, as your order may not yet be prepared.

Once you have been notified that your order is ready, please pick up your order within a reasonable timeframe. If you are unable to pick up your order promptly, please contact us to make arrangements.

For privacy and safety, the pickup location and any applicable pickup instructions will be provided directly to customers with eligible pickup orders.

Please ensure that your order number and contact information are accurate so we can communicate any necessary pickup information.

Estimated Delivery Dates

Estimated delivery dates displayed at checkout are provided for convenience and are estimates only. They are calculated using our fulfillment time and the estimated transit time associated with your selected shipping method.

Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Tracking Information

Once your order has been prepared for shipment, you will receive a shipping confirmation with tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation. A shipping label may be created before the carrier physically receives or scans the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update the address if the order has not yet shipped.

Luna & Grace Co. is not responsible for packages that are lost, returned, or delivered incorrectly due to an inaccurate or incomplete address provided at checkout. Additional shipping charges may apply to orders that must be reshipped.

Carrier Delays & Lost Packages

Once a package has been transferred to the shipping carrier, transit and delivery are handled by the carrier and may be subject to delays outside of our control.

If your tracking information indicates an unusual delay or you believe your package may be lost, please contact us. We will assist with reviewing the tracking information and, when applicable, the carrier or shipping insurance claim process.

Damaged Packages

If your order arrives damaged, please contact us promptly and include photographs of:

  • The shipping package

  • The shipping label

  • Any visible damage to the package

  • The damaged product(s)

Please retain the original packaging until the issue has been resolved, as documentation may be required for a shipping claim.

Heat-Sensitive Products

Many Luna & Grace Co. products are made with naturally heat-sensitive ingredients. Products may soften or melt when exposed to elevated temperatures during transit, particularly during warmer months.

Melting or softening during transit does not generally affect the safety or quality of the product. Products can be placed upright in a cool location or refrigerator until firm.

Whipped products that melt may lose some of their original whipped texture or volume after re-solidifying. Because temperatures during shipping are outside of our control, Luna & Grace Co. cannot guarantee that heat-sensitive products will remain solid during transit.

Order Changes & Cancellations

Requests to modify or cancel an order should be submitted as soon as possible. We will make every reasonable effort to accommodate requests for orders that have not yet been fulfilled or shipped.

Orders that have already shipped cannot be canceled.

If you have a concern regarding an order, processing time, or shipment, please contact Luna & Grace Co. directly so we have the opportunity to review the issue and provide an appropriate resolution.

Questions About Your Order

We are committed to providing clear communication and excellent customer service. If you have questions regarding your order or shipment, please contact us and include your order number so we can assist you as efficiently as possible.

By placing an order with Luna & Grace Co., you acknowledge and agree to the processing and shipping terms outlined above.